A Journey Through Trails & Clouds

Our Story

My inspiration for starting ICI is based on seeing firsthand how all-too-often, most other consulting firms…

  • Tend to jump to the next big project once getting a client live on Salesforce.
  • Reinvent the wheel every time. In other words, they have a non-repeatable process and/or lack of tools internally. This hampers consultants’ ability to effectively deliver what the client needs.

 

Both of these issues are unacceptable in my opinion, and I’m setting out to address both and more with ICI.  Regardless of how or why these happen, I believe Salesforce customers need better, and that’s where ICI comes in.

We’re passionate about refining Salesforce systems and their associated business processes to the point that they run like well-oiled machines.

We are strategically built from the ground-up to provide dependable, longterm, top-notch service to customers. A centerpiece of this strategy, amongst other things, is the formation of a strong collaborative culture. Here at ICI, top quality people know they have a good home and a good future.

If any of this resonates with you, please get in touch, we’d love to meet you and see how we can help.

Sincerely,
Alex

Our Team

Alex Chapman

Managing Partner
Laying the foundation to grow something special.

Another Friendly Face

Consultant
Currently seeking Consultant #1, who wants to work in a process-first organization and is only interested in delivering high quality solutions. If that's you please reach out!

Our Mission

  • To provide delivery of solid solutions and refinements in Salesforce that are intuitive, lasting, scalable, low maintenance, clearly documented, and always built with best practices considered.
  • To be the solid and dependable Trail Guides that Salesforce customers need, in today’s ever-expanding and evolving landscape of the Salesforce ecosystem.

The ICI Promise

  • No new clients until existing clients’ needs are met!
  • Best Practices followed, always
  • Custom functionality formally tested before deploying, always
  • Every Production change(non-cosmetic) documented or captured, every time
  • Only recommend and implement solutions we would use ourselves
  • The Golden Rule
    • Treat your Org as if it was our Own
    • Treat your Data as if it was our Own

See How We Can Help

Let us know what you're trying to achieve, or what ailments you have. We'd be happy to help.
Contact us